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We are here for you during this unprecedented time!

Novel Coronavirus is a new strain of coronavirus first identified in Wuhan City, China. The virus was named severe acute respiratory syndrome coronavirus, and the disease it causes is COVID-19.  The World Health Organisation (WHO) declared COVID-19 a pandemic on 11 March 2020.


At Community Care Experts, we have a COVID-19 policy and review it regularly to ensure that we comply with Government and public health recommendations. In addition, we have a pandemic planning checklist and robust continuity plan to ensure that our services are prepared for any further pandemic waves and learn from earlier listen.

 We Reduce the Risk of Contracting or Spreading the Virus


All our staff undergo comprehensive professional training in infection control remotely and COVID-19, in line with the most up to date information from the UK's Public Health Authorities and the World Health Organisation.

We support our staff during these uncertain times and ensure that they have access to the essential requirement of safe and effective care. 

We conduct video and virtual assessments and can provide the initial care at short notice whenever required

We are available all the time to meet with Service Users and Staff virtually or in person. 

We have taken steps to ensure the wellbeing of our staff as they are critical to our success.

We have put measures in place to ensure a safe and high-quality service to our clients.

We ensure that our staff, when not at work, follow the WHO guidance and government guidance.

Our team members are also dedicated to supporting our Service Users to follow the Government's requirements.

Our staff refer to the suite of COVID-19 policies and procedures at Community Care Experts, including: 

Infection Control Policy and Procedure 

Personal Protective Equipment (PPE) Policy and Procedure

We monitor, evaluate and adapt our measures and policies regularly following the latest guidance from the UK's Public Health Authority and government guidance and recommendations.

 We keep up to date with any changes.

COVID-19: About
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Our Services During This Unprecedented Time

During this unprecedented time, we have many supports available, including, but limited to:


Hourly support from 1 hour a day to 24/7.

Sleep-in & awake night support

Personal Care: private hygiene, dressing and maintaining personal appearance, bathing and showering including bed-baths, oral hygiene, applying make-up, and hair care.

Working on rehabilitation plans and achieving rehabilitation goals

Reablement or Care after hospital discharge

Hospital admission

GP and hospital appointments 

Companionship & emotional support

Support with shielding during the coronavirus pandemic

COVID-19 support

Accessing community and maintaining your social life

Dietary support such as meals preparation and help with eating.

Shopping, laundry, washing, ironing and similar light household chores

Support with toileting and continence management

Support with managing medication from collection to administration

Collecting pensions and similar chores

Light gardening such as watering your plant

Stoma care

PEG feed and Care

Tracheostomy care 

Signposting to other related services such as financial advisors, physiotherapists, and occupational therapists

COVID-19: About
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